Your IP : 3.141.38.11
<?php
namespace Bitrix\ImOpenLines\Queue;
use \Bitrix\Main\Type\DateTime;
use \Bitrix\Im;
use \Bitrix\ImOpenLines,
\Bitrix\ImOpenLines\Chat,
\Bitrix\ImOpenLines\Config,
\Bitrix\ImOpenLines\Session,
\Bitrix\ImOpenLines\Model\SessionTable,
\Bitrix\ImOpenLines\Model\SessionCheckTable;
/**
* Class All
* @package Bitrix\ImOpenLines\Queue
*/
class All extends Queue
{
/**
* Check the ability to send a dialog to the operator.
*
* @param $userId
* @param int $currentOperator
* @return bool
* @throws \Bitrix\Main\LoaderException
* @throws \Bitrix\Main\ObjectPropertyException
* @throws \Bitrix\Main\SystemException
*/
public function isOperatorAvailable($userId, $currentOperator = 0)
{
$result = false;
if($this->isOperatorActive($userId))
{
if($userId != $currentOperator)
{
$freeCountChatOperator = ImOpenLines\Queue::getCountFreeSlotOperator($userId, $this->config['ID']);
if($freeCountChatOperator > 0)
{
$result = true;
}
}
else
{
$result = true;
}
}
return $result;
}
/**
* Returns the default queue time
*
* @return int
*/
public function getQueueTime()
{
$queueTime = ImOpenLines\Queue::UNDISTRIBUTED_QUEUE_TIME;
return $queueTime;
}
/**
* @param int $currentOperator
*
* @return array
* @throws \Bitrix\Main\ArgumentException
* @throws \Bitrix\Main\LoaderException
* @throws \Bitrix\Main\ObjectPropertyException
* @throws \Bitrix\Main\SystemException
*/
public function getOperatorsQueue($currentOperator = 0)
{
$queueTime = $this->getQueueTime();
$result = [
'RESULT' => false,
'OPERATOR_ID' => 0,
'OPERATOR_LIST' => [],
'DATE_QUEUE' => (new DateTime())->add($queueTime . ' SECONDS'),
'QUEUE_HISTORY' => [],
];
$operatorList = [];
$queueHistory = [];
$res = ImOpenLines\Queue::getList([
'select' => [
'ID',
'USER_ID'
],
'filter' => [
'=CONFIG_ID' => $this->config['ID']
]
]);
while($queueUser = $res->fetch())
{
if($this->isOperatorAvailable($queueUser['USER_ID'], $currentOperator))
{
$operatorList[] = $queueUser['USER_ID'];
$queueHistory[$queueUser['USER_ID']] = true;
}
}
if(!empty($operatorList))
{
$result = [
'RESULT' => true,
'OPERATOR_ID' => 0,
'OPERATOR_LIST' => $operatorList,
'DATE_QUEUE' => (new DateTime())->add($queueTime . ' SECONDS'),
'QUEUE_HISTORY' => $queueHistory,
];
}
return $result;
}
/**
* Transfer the dialog to the next operator.
*
* @param bool $manual
* @return bool
* @throws \Bitrix\Main\ArgumentException
* @throws \Bitrix\Main\LoaderException
* @throws \Bitrix\Main\ObjectException
* @throws \Bitrix\Main\ObjectPropertyException
* @throws \Bitrix\Main\SystemException
*/
public function transferToNext($manual = true)
{
$result = false;
ImOpenLines\Debug::addQueue($this->config['ID'], $this->session['ID'], 'start' . __METHOD__, ['manual' => $manual]);
if($this->startLock())
{
if($manual)
{
self::sendMessageSkipAlone($this->session['CHAT_ID']);
}
else
{
$updateSessionCheck = [
'REASON_RETURN' => ImOpenLines\Queue::REASON_DEFAULT
];
$resultOperatorQueue = $this->getOperatorsQueue();
if($resultOperatorQueue['RESULT'] == true)
{
$this->chat->setOperators($resultOperatorQueue['OPERATOR_LIST']);
$this->chat->update(['AUTHOR_ID' => 0]);
$updateSessionCheck['UNDISTRIBUTED'] = 'N';
$result = true;
}
else
{
$this->chat->setOperators();
$this->chat->update(['AUTHOR_ID' => 0]);
$updateSessionCheck['UNDISTRIBUTED'] = 'Y';
}
$updateSessionCheck['DATE_QUEUE'] = $resultOperatorQueue['DATE_QUEUE'];
$reasonReturn = SessionCheckTable::getById($this->session['ID'])->fetch()['REASON_RETURN'];
SessionCheckTable::update($this->session['ID'], $updateSessionCheck);
$updateSession = [
'OPERATOR_ID' => $resultOperatorQueue['OPERATOR_ID'],
'QUEUE_HISTORY' => $resultOperatorQueue['QUEUE_HISTORY'],
//TODO: Fix. You need to rework the status bar. Not optimal. Called in several other places.
'OPERATOR_FROM_CRM' => 'N',
//TODO: Fix. Hard-wired status. Potentially bad decision.
'STATUS' => Session::STATUS_SKIP
];
$this->sessionManager->update($updateSession);
ImOpenLines\Debug::addQueue($this->config['ID'], $this->session['ID'],__METHOD__, ['resultOperatorQueue' => $resultOperatorQueue, 'reasonReturn' => $reasonReturn]);
}
$this->stopLock();
}
ImOpenLines\Debug::addQueue($this->config['ID'], $this->session['ID'], 'stop' . __METHOD__);
return $result;
}
}